How much time do you need to deliver the completed movie?
The delivery time is directly related to the type of package you select and the length of the movie. However, there might be some delay during the peak business season. In such a case, just give us a call and we shall try to facilitate the completion of your video as quickly as possible.
What are the payment terms?
Before we begin creating your video, you first have to send us 50% of the agreed amount.Pay the remainder once you receive the demo video link and are satisfied with it. In certain cases, the duration of the video might exceed more that what was agreed upon. In such a situation, extra charges will be applicable on a pro rata basis of dollar/per second. This extra amount will depend according to the package you chose.
What do you mean by revision?
As per your package selection your number of revision is fixed, revision means the number of times you can request changes. But remember you cannot go back and make changes to parts you have already finalized with the project manager
How much involvement is required from the client side?
We first create a script and send the same to you for approval. After that, we take care of everything else. The project manager assigned for your task takes your feedback during each phase of the video creation process to ensure that the work is proceeding as per your satisfaction.
What are the modes of Payment?
Right now, we accept payment via Paypal or Wire Bank Transfer.
Can you produce videos in other languages apart from English?
We have produced videos in most popular languages such as English, French, Danish, portuguese, German, Russian etc. However, extra charges are applicable for producing videos in any language apart from English.
Do you accept orders from all countries?
Our client base is spread all over the world. They are extremely pleased with our work, because we charge them much less compared to the rates charged by many other overseas countries, without compromising on quality.
Do you provide source files as well along with the completed video?
Yes, we deliver the source file along with the completed video.
What should I do if I want to cancel my order?
You have the option to cancel your order whenever you like. In such a scenario, you will have to pay for the processes that were completed and approved by you.
What is the mode of communication during the process?
Our project manager will get in touch with you as soon as the process starts. He will inform you of updates via email or Skype chat. If so required, the project manager will contact you on your mobile via Skype as and when you want.
What is the turnaround time to provide feedback?
We allocate dedicated resources to each project, so for timely delivery we require the feedback in one business day, otherwise it gets difficult to stick to the delivery time as promised in the packages.
What formats do you deliver?
We can deliver any formats as required, but as per the industry standard we deliver MP4 format as it is universally accepted by all the video sharing websites.
Any delay in the completion of a project due to external forces beyond our control (such computer/Internet related issues, holidays, natural calamities, etc.), or actions and negligence of the client (i.e., content delivery delays), shall permit us to extend the completion/delivery date, upon notifying the client, by the time equivalent of such a delay.