Why should you choose Phoeniixx for your animated video?
Click here (www.phoeniixx.com/contact ) and send us a query. We shall send you a quote in double quick time.
How to order a video?
How the video creation process work?
There are 5 phases :
1. Script : Our awesome writers will write a script for you. 1 min script would contain 180 words at max. We will send you the script for the approval. Script would take 3 days minimum.
2. Storyboard : Once you have approved the script, we would start the storyboard. We will send you the sketches of your keyframes. It would take 3-5 days at max.
3. Voice Over – We will use the same script for voice over also.
4. Graphics : After the approval of storyboard, we will create the computer graphics and will send to you for the approval. It may take 3-5 days.
5. Animation : Final stage is of animation. We will do the animation, sound effects, voice over and final editing.
How much time do you need to deliver the completed movie?
The delivery time is directly related to the type of package you select and the length of the movie. However, there might be some delay during the peak business season. In such a case, just give us a call and we shall try to facilitate the completion of your video as quickly as possible.
What are the payment terms?
Before we begin creating your video, you first have to send us 50% of the agreed amount.Pay the remainder once you receive the demo video link and are satisfied with it. In certain cases, the duration of the video might exceed more that what was agreed upon. In such a situation, extra charges will be applicable on a pro rata basis of dollar/per second. This extra amount will depend according to the package you chose.
What do you mean by revision?
As per your package selection your number of revision is fixed, revision means the number of times you can request changes. But remember you cannot go back and make changes to parts you have already finalized with the project manager
How much involvement is required from the client side?
We first create a script and send the same to you for approval. After that, we take care of everything else. The project manager assigned for your task takes your feedback during each phase of the video creation process to ensure that the work is proceeding as per your satisfaction.
What are the modes of Payment?
Right now, we accept payment via Paypal or Wire Bank Transfer.
Can you produce videos in other languages apart from English?
We have produced videos in most popular languages such as English, French, Danish, portuguese, German, Russian etc. However, extra charges are applicable for producing videos in any language apart from English.
Do you accept orders from all countries?
Our client base is spread all over the world. They are extremely pleased with our work, because we charge them much less compared to the rates charged by many other overseas countries, without compromising on quality.
Do you provide source files as well along with the completed video?
Yes, we deliver the source file along with the completed video.
What should I do if I want to cancel my order?
You have the option to cancel your order whenever you like. In such a scenario, you will have to pay for the processes that were completed and approved by you.
Do you have any examples you can show me?
Yes…Take a look by clicking here (http://www.phoeniixx.com/explainer-videos/)
What is the mode of communication during the process?
Our project manager will get in touch with you as soon as the process starts. He will inform you of updates via email or Skype chat. If so required, the project manager will contact you on your mobile via Skype as and when you want.
What is the turnaround time to provide feedback?
We allocate dedicated resources to each project, so for timely delivery we require the feedback in one business day, otherwise it gets difficult to stick to the delivery time as promised in the packages.
Do I have the option to request for a call during the process?
Yes. We could arrange the call for you with our team as required.
What formats do you deliver?
We can deliver any formats as required, but as per the industry standard we deliver MP4 format as it is universally accepted by all the video sharing websites.
How we protect your personal information
All personal data you enter on Phoeniixx is encrypted with secure server software (SSL) that encodes the information before your Web browser software sends it to us. The SSL software decodes the data only after it reaches our server, meaning hackers can't snatch any of your personal information while it is in transit. Once the data reaches our site, the same state-of-the-art security software we use to guard all of our company's essential business data protects your personal data as well. In addition to using the most secure technology available, we work tirelessly to make sure that we use any information you provide us only in ways you have approved.
How we use "cookies
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Phoeniixx follows stage wise refund policy. Below are the guidelines which we follow: Phoeniixx will refund the amount for any unapproved stage/cancelled stage For an approved and completed stage no money would be refunded Request for refund can be send via email directly to care@Phoeniixx.com Refund amount will be finalized, after deducting money which we had put in the project
Any delay in the completion of a project due to external forces beyond our control (such computer/Internet related issues, holidays, natural calamities, etc.), or actions and negligence of the client (i.e., content delivery delays), shall permit us to extend the completion/delivery date, upon notifying the client, by the time equivalent of such a delay.
We are available 9:30 to 6:30 (+ 5:30 GMT) between Monday and Friday. We remain closed on Saturdays and Sundays. According to Indian National Holidays services will not be available. Any other Special Holiday Dates, if any, will be informed from our end- at least 7 days in advance.
Possession (copyright) of the final Video becomes the property of the Client, having rights to use of the video upon payment of all fees. Phoeniixx retains rights to show the work in portfolio and promotion materials. All concepts, which are not selected by the Client or are not included into the final delivery, remain the full property of Phoeniixx.
What we provide to third parties
While Phoeniixx does not provide any third-party access to your personal information, you will also be required to provide your details to the payment gateway for the processing of your order.